The DESnet software is obtained by contacting your software vendor who originally supplied the DK2.
To purchase DESwrap please contact the sales team who will help you complete your purchase. For increased security, all copies of DESwrap are customised for each customer.
If you cannot see the driver for your operating system on the the ‘Drivers’ tab above, please contact support.
Download and run the diagnostic software from the ‘Diagnostic Software’ tab above and email the log file and the DESkey serial number to support.
Download the diagnostic software from the ‘Diagnostic Software’ tab above and run it on the DESnet server and any client machines that are having problems. Then email the log files and the DESkey serial number to support.
If you are using DK2 installs older than 18.104.22.168 please update both the server and clients with the latest from the ‘Drivers’ tab above. Once the server has been updated use the DK2 Network Remote Monitor and enable Connection Monitor & Enhanced timeout check. Please note only machines that are running version 6 or 7 of the DK2 software can be updated, for older versions please contact your software vendor.
Download, extract and run our ZIP install from the ‘Drivers’ tab above.
There are several options available:
a) Obtain a USB device from your software vendor
b) If using a desktop pc, use an internal PCI/PCI-E parallel port card
c) If using a laptop with a PCMCIA/PC CARD socket, you can use a parallel PCMCIA card to provide hardware support
d) If using a laptop with an Expresscard socket, you can use a parallel Expresscard to provide hardware support
Please note: USB to Parallel adapters do not work as they do not provide the necessary hardware support required.
If you are unsure of how to proceed please contact support before making any purchase.
Incorporate DESkey into your software either by using DESwrap for instant security or use our API calls to tailor your own scheme.
If you don’t find the answer here, just contact us for technical support: email@example.com